DELIVERY & RETURNS
DELIVERY
We offer complimentary standard shipping on orders within the European Union.
Orders are processed within 1–3 business days. Once dispatched, you will receive a shipping confirmation with tracking details. A signature is required upon delivery.
Estimated delivery times:
– European Union: within 7 business days
– United Kingdom and other international destinations: 4–7 business days via UPS Express
Shipping costs for the United Kingdom and other destinations outside the European Union are calculated at checkout.
UNITED KINGDOM, DUTIES & TAXES
Orders to the United Kingdom are shipped from Belgium. Import VAT, customs duties and carrier handling fees may apply upon delivery.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient. They are determined by the destination country's customs authority and carrier, so we cannot confirm the exact amount in advance.
We recommend reviewing your local customs requirements before placing an order.
RETURNS & EXCHANGES
Returns and exchanges are accepted within 14 days of delivery.
Items must be returned in their original condition, with all packaging, tags and proof of purchase included.
To initiate a return, please contact us at contact@annaloch.eu.
Return shipping costs will be deducted from your refund. Original shipping charges, import VAT, duties, customs charges and carrier fees are non-refundable.
ANNALOCH reserves the right to refuse returns that do not meet these conditions.